Description
Our third part shipping provider offers shipping insurance. Here are the terms of the shipping insurance, if you opt to add this to your order.
Coverage Limits
The maximum insurable value for your item and shipping costs is $10,000.00 USD per shipment. Shipments exceeding this value can still be insured, but any reimbursements for accepted claims will be capped at the $10,000.00 USD limit.
Declared Items Coverage Clause
This insurance policy covers only the items listed on your packing slip at the time of purchase.
Coverage Limitation:
Only the declared and documented items are eligible for coverage under this policy. Any additional items or parcels not included in the original insurance declaration will not be covered, regardless of whether they are shipped alongside the insured items.
If multiple parcels are shipped and only a portion of them is declared for insurance, only the declared parcels are covered. Any loss, damage, or non-arrival of undeclared items or parcels will not be eligible for claims.
Time to File Claims and Guidelines
Claims must be filed within 90 calendar days from the date of shipment. Below are the conditions under which claims can be submitted:
Lost Shipments:
Domestic Shipments: File after 20 calendar days from the last tracking update.
International Shipments: File after 30 calendar days from the last tracking update.
Damaged Shipments: Claims for damaged items can be filed immediately upon discovery. In cases where the shipment is still stuck in transit and you are notified of the damage by the courier kindly reach out to support@easyship.com.
Required Documents for Filing an Insurance Claim
To successfully file an insurance claim, you will need to submit a support ticket to Inoculum Group. We will gather the necessary information to create a claim on your behalf.
Claim Processing Information
Review Time: Claims will be reviewed within 5 to 7 business days. If additional documents are requested, an extra 3 business days may be added to the review period.
Payment: Once the claim is approved, payment will be made directly to Inoculum Group. Inoculum Group will then provide you with either replacement product, or refund of your order.
Excluded Events/Perils
The following situations are not covered under our Shipping Insurance:
- Improper Address Provided at Checkout: Loss, damage, or non-arrival of any parcel due to it being addressed incorrectly. If the error was made by Inoculum Group, we will cover the cost to replace.
- Descriptive Labels: Parcels that bear labels or packaging that describe the nature of the contents, which can increase the risk of loss or damage.
- Packaging Guidelines: To ensure your shipments are eligible for insurance and protected during transit, always follow the carrier’s packaging requirements. For detailed instructions and best practices, refer to How to Pack Shipments. Proper packaging and following these guidelines can help minimize the risk of claims being denied due to insufficient or improper packaging.
- Changes in Temperature or Humidity: Loss or damage due to temperature or humidity fluctuations.
Example: Food spoiling due to high heat during transit.
- Clean-Up Costs: Expenses incurred from cleaning up or decontaminating a shipment.
Example: Costs for cleaning up a chemical spill from damaged containers.
- Confiscation or Destruction Under Customs Regulations: Losses caused by customs authorities seizing or destroying the shipment.
Example: A parcel containing restricted items being seized by customs.
- Confiscation, Destruction, or Decision to Return to Sender by Any Government or Public Authority: When a public or government authority confiscates, destroys, or decides to return the shipment.
Example: A government agency intercepts a package for inspection and chooses to return or destroy it.
- Delay: Losses due to delayed delivery that result in product devaluation.
Example: Perishable goods losing value due to delayed delivery.
- Dishonesty: Loss or damage caused by dishonest actions.
Example: An employee tampering with a package and removing items before shipping.
- Hostile or Warlike Action (During Peace or War): Losses caused by acts of war or hostile actions, regardless of whether they occur during wartime or peacetime.
Example: A shipment being damaged during civil unrest or an attack.
- Illegal Contraband: Losses involving prohibited or illegal items.
Example: A package containing banned substances being seized by authorities.
- Illegal Transportation or Trade: Loss resulting from unauthorized or illegal trade activities.
Example: Smuggling goods that violate trade laws.
- Inherent Vice: The natural quality of an item that causes it to deteriorate or damage itself over time.
Example: Chocolate melts during warm weather transit due to its properties.
- Latent Defect: Hidden flaws in an item or workmanship that are not visible upon general inspection.
Example: An internal crack in a ceramic vase that causes it to break during transport.
- Loss of Market: Losses due to reduced market value of goods after delayed or missed delivery.
Example: Seasonal goods losing value because they arrive after the peak sales period.
- Nuclear Exclusion: Loss or damage caused by nuclear reactions, radiation, or radioactive contamination.
Example: A package exposed to radiation from an industrial accident.
- Other Deterioration: Damage caused by general deterioration or wear and tear not linked to transit issues.
Example: A product naturally degrading due to age or storage conditions.
- Over Acts by Insured, Associate in Interest, or Insured’s Employees: Loss caused by intentional acts by the insured party or associates, whether during working hours or not.
Example: An employee mishandling a package to stage a damage claim.
- Remote or Consequential Loss: Indirect losses, regardless of whether they result from an insured peril.
Example: Lost future profits due to late delivery impacting business reputation.
- Fraudulent Schemes: Loss from delivering products to individuals who use false pretenses or scams to obtain them.
Example: A shipment delivered to a recipient using a stolen identity or payment fraud.
- Stolen or Damaged Parcels Post-Delivery: Loss, theft, or damage to parcels that occur after they have been successfully delivered to the recipient’s address are not covered under Easyship’s Premium Insurance. Once a shipment is marked as delivered, any loss, theft, or damage occurring thereafter is excluded from the policy.
- War and Hostile Actions: Coverage excludes loss or damage caused by warlike actions during times of both peace and war, including actions related to impending or actual attacks.
Example: Damage due to military conflict or terrorist acts.
- Nuclear Exclusion: Loss or damage resulting from nuclear reactions, radiation, or radioactive contamination is not covered, regardless of the cause.
Example: Any damage due to a nuclear accident.
- Governmental Actions: Losses due to actions by a government authority, such as confiscation, destruction under quarantine or customs regulations, or any decision to seize goods.
Example: Customs seizing a package for inspection and destroying it.
- Illegal Transportation or Trade: Coverage excludes any loss or damage involving contraband or illegal transportation.
Example: Shipping prohibited goods that result in seizure.
- Insurrections and Civil Disturbances: No coverage for damage or loss due to rebellion, revolution, civil war, or similar events.
Example: Property damage during civil unrest.
